Terms of Service

These Terms of Service govern the use of the website, services, and communications provided by JJ’s Plumbing & Drain Services, LLC. By accessing our website, submitting a form, contacting us, or requesting services, you agree to these Terms.

Eligibility
• You must be at least 18 years of age to use this website, submit forms, or request services
• By using our services, you confirm that you meet this age requirement

Description of Services
• JJ’s Plumbing & Drain Services, LLC provides residential plumbing services including repairs, installations, and maintenance
• All services are subject to availability and service area limitations
• We reserve the right to refuse service where permitted by law

Estimates & Pricing
• Estimates are provided based on available information and may change if additional issues are discovered
• Final pricing may vary depending on labor, materials, and job complexity
• Payment terms will be communicated at the time of service

Scheduling & Appointments
• Appointment times are scheduled based on availability and are not guaranteed
• Delays may occur due to emergency services, traffic, weather, or unforeseen circumstances
• Customers must provide accurate contact information for scheduling updates

Customer Responsibilities
• Customers must provide accurate and truthful information regarding service needs
• Safe and reasonable access to the service location must be provided
• Customers are responsible for securing pets and ensuring a safe working environment

Text Messaging & Phone Communications
• By providing your phone number, you consent to receive service-related calls and text messages regarding inquiries, appointments, estimates, and service updates
• Message frequency varies
• Message and data rates may apply depending on your mobile carrier
• You may opt out of text messaging at any time by replying STOP
• You may request assistance by replying HELP

Carrier Disclaimer
• Mobile carriers are not liable for delayed or undelivered messages
• JJ’s Plumbing & Drain Services, LLC is not responsible for carrier service interruptions or message delivery failures

Email Communications
• Email may be used for service-related communication and documentation
• We do not send unsolicited promotional emails

Cancellations & No-Shows
• Customers are encouraged to provide notice if an appointment must be canceled or rescheduled
• Failure to provide reasonable notice may result in a service or trip charge

Warranty & Workmanship
• We stand behind the quality of our workmanship
• Any applicable warranties will be disclosed at the time of service
• Warranties do not cover misuse, neglect, or unauthorized repairs

Limitation of Liability
• JJ’s Plumbing & Drain Services, LLC is not responsible for damages caused by pre-existing conditions, hidden issues, or factors beyond our control
• Liability is limited to the cost of services provided, to the extent permitted by law

Website Use
• Website content is provided for informational purposes only
• We do not guarantee the accuracy or completeness of website content
• Unauthorized use of website content is prohibited

Privacy
• Use of our services is also governed by our Privacy Policy
• Personal information is handled in accordance with our Privacy Policy

Governing Law
• These Terms of Service are governed by the laws of the state in which services are provided. Maryland, Virginia, and DC.

Changes to Terms
• These Terms of Service may be updated periodically
• Changes will be effective upon posting with an updated effective date

Contact Information
• Business Name: JJ’s Plumbing & Drain Services, LLC
• Email: [email protected]
• Phone: (443) 363-0693