Privacy Policy

JJ’s Plumbing & Drain Services, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, contact us, or use our services.

Information We Collect
• Personal information such as name, phone number, email address, service location, and details related to plumbing service requests
• Information submitted through website forms, phone calls, text messages, and email communications
• Information voluntarily provided by customers when requesting estimates, scheduling service, or communicating with our team

How We Use Your Information
• To respond to service inquiries and customer requests
• To provide estimates and schedule plumbing services
• To communicate regarding appointments, service updates, and billing-related matters
• To improve customer service and business operations
• To send transactional or service-related communications only

Text Messaging & Phone Communications
• By providing your phone number, you consent to receive service-related text messages and phone calls regarding your inquiry, appointment, or service request
• Message frequency varies based on service needs
• Message and data rates may apply depending on your mobile carrier
• You may opt out of text messaging at any time by replying STOP
• You may request assistance by replying HELP
• We do not send unsolicited marketing or promotional text messages without explicit consent

Mobile Information & Text Messaging
• Mobile information, including phone numbers, will be used solely for service-related communication
• Mobile information will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes
• Text messages may include appointment confirmations, service updates, and responses to customer inquiries

Email Communications
• Email addresses are used to respond to inquiries, provide estimates, and communicate about services
• We do not send spam or sell email addresses to third parties

Sharing of Information
• Personal information is never sold, rented, or shared with third parties for marketing purposes
• Information may be shared only when required by law or necessary to provide requested services
• Information may be disclosed to protect legal rights, prevent fraud, or comply with legal obligations

Non-sharing Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security
• Reasonable administrative and technical safeguards are used to protect personal information
• While no system is completely secure, we take appropriate measures to prevent unauthorized access, misuse, or disclosure

Cookies & Website Analytics
• Our website may use basic cookies or analytics tools to improve user experience
• These tools do not personally identify users

Your Privacy Rights
• You may request access to or correction of your personal information
• You may opt out of communications at any time
• You may request deletion of your information where legally permitted

Contact Information
• Business Name: JJ’s Plumbing & Drain Services, LLC
• Email: [email protected]
• Phone: (443) 363-0693

Policy Updates
• This Privacy Policy may be updated periodically
• Any changes will be posted on this page with a revised effective date