Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

JJ’s Plumbing & Drain Services, LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

Information We Collect

We collect the following types of information:

Personal Information:
• Name, email address, phone number, and service location
• Payment information when you request services
• Opt-in records and timestamps for communication channels (SMS, email, etc.)

Non-Personal Information:
• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

How We Use Your Information

We use collected data for:

• Providing and improving our plumbing services
• Scheduling appointments and processing service requests
• Communicating about inquiries, appointments, and service updates
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of communication preferences and consent

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed promptly

Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages are directly related to the services you requested
• We do not send promotional messages without explicit consent

Help & Support:
• Reply HELP for assistance or contact us at [email protected]
• Support is available during normal business hours

Carrier Information:
• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement:
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
• Information may be shared with service providers only as necessary to deliver services
• All other use cases exclude SMS opt-in data and consent
• SMS opt-in data and consent will not be shared with any third parties

Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:
• Vendors assisting with operations such as scheduling or communications
• Messaging providers solely for delivering messages you consented to receive
• All providers are required to maintain confidentiality

Legal Compliance:
• When required by law or legal process
• To protect rights, safety, or prevent fraud

Business Transfers:
• In the event of a merger or business transfer
• Data remains protected under this policy

All the above exclude SMS opt-in data and consent, which will not be shared with third parties.

Data Security

We implement reasonable security measures, including:

• Secure systems and access controls
• Protection against unauthorized access or misuse
• Regular updates and monitoring

While no system is completely secure, we take appropriate steps to safeguard your information.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and performance
• Improve user experience
• Remember preferences

You can control cookies through your browser settings.

Your Rights & Choices

You have the right to:

• Access or update your personal information
• Opt out of email communications
• Opt out of SMS by replying STOP
• Request deletion of your data where permitted
• Withdraw consent at any time

To exercise these rights, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by JJ’s Plumbing & Drain Services, LLC.

Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted with a revised effective date.

Contact Us

JJ’s Plumbing & Drain Services, LLC
Phone: (443) 363-0693
Email: [email protected]

By using our website and services, you agree to this Privacy Policy.